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Common Questions
What services does Delhi Home Healthcare Services provide?
We provide home-based patient care, elder care, nursing care, and attendant services. All services are customized according to the patient's condition and requirements.
How can I book a service?
You can contact us via phone, WhatsApp, or our website to book a service. Booking confirmation will be given after receipt of advance or full payment.
What payment methods are available?
We accept cash, bank transfer, UPI (GPay, PhonePe, Paytm), and other digital payment options. Payment must be made in advance or as per the agreed schedule.
Are services available for 24 hours and 12 hours?
Yes, we offer both options — 12-hour (day or night shift) and 24-hour care services. You can choose either option based on your requirement. Additional charges will apply for overtime
Can I cancel my booking?
Yes, you can cancel your booking. Cancellations made 24 hours in advance may be eligible for a partial refund. Last-minute cancellations may incur charges.
What happens if the caregiver is unavailable?
In case of any unavailability or issue, we will arrange a suitable replacement caregiver as soon as possible.
Is your staff trained and qualified?
Yes, all our nursing staff and attendants are trained and experienced. They are skilled in patient care, medication administration, and handling emergency situations.
Will the patient's information remain confidential?
Yes, we fully respect your privacy. All patient information will be kept strictly confidential and used only for the purpose of providing services.
What should I do in case of an emergency?
In any emergency situation, please immediately contact the nearest hospital. Our service is not liable for unforeseen medical complications, so hospital consultation is essential in such cases.
What are the client's responsibilities?
The client must provide accurate and complete medical information about the patient. It is also the client's responsibility to ensure a safe and hygienic working environment for the caregiver.
Can the terms and conditions change?
Yes, the company reserves the right to update the terms and conditions at any time without prior notice. Please stay in touch with us for the latest information.
How can I contact you?
For any information, booking, or complaint, you can contact us via phone, WhatsApp, or email. Our team is always ready to assist you.